Shipping policy
Shipping & Delivery Policy
Last updated: 22 October 2026
At Groovy Stance, we understand the importance of receiving your order promptly and in excellent condition. We aim to provide a reliable and efficient shipping service for all customers, whether you're ordering within the United Kingdom or internationally.
Please read the following information carefully before placing your order.
1. Order Processing & Dispatch
We aim to manufacture, process and dispatch all orders within one working day of receiving your order confirmation.
As many of our products are manufactured to order here in the United Kingdom, processing times may occasionally vary depending on production requirements and order volumes.
Please allow additional processing time during:
- UK public and bank holidays.
- Weekends and other non-working days.
- Special promotional events and sales periods.
- Periods of exceptionally high demand.
- Unforeseen manufacturing or supply delays.
Our usual working days are Monday to Friday, excluding UK bank holidays.
Please note: Our one-working-day dispatch target is an aim rather than a guaranteed dispatch or delivery timeframe.
If you require an accurate manufacturing or dispatch lead time before placing your order, please contact us and we'll be happy to advise.
2. UK Shipping
We offer delivery throughout the United Kingdom using our available courier and delivery services.
Shipping options and charges are calculated and displayed during checkout, based on your delivery address and the products in your basket.
Delivery times will vary depending on your location, the shipping service selected and the courier's operational schedule.
Please be aware that delivery estimates are separate from our manufacturing and dispatch times. Selecting an express delivery service does not necessarily guarantee same-day dispatch.
Any specific delivery commitment agreed with you will take precedence over general delivery estimates, subject to your statutory rights.
3. International Shipping
Yes, we ship worldwide!
Groovy Stance offers international shipping to customers across the globe.
Available shipping services and charges will be displayed at checkout, where supported.
If your country is not listed as an available shipping destination, please contact us directly. We will be happy to investigate the available options and provide a bespoke international shipping quotation.
International delivery times will vary depending on the destination, courier service, customs processing and local delivery arrangements.
Please allow additional time for deliveries outside the United Kingdom.
4. Customs Duties, Taxes & Import Charges
International orders may be subject to customs duties, import VAT, local taxes and courier handling fees imposed by the destination country.
Unless explicitly stated otherwise during checkout or agreed in writing, these additional charges are the responsibility of the customer and are not included in the product price or shipping charge.
Groovy Stance has no control over the charges imposed by customs authorities in the destination country.
We recommend checking with your local customs authority before placing an international order if you're unsure about any potential import costs or restrictions.
Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.
5. Order Confirmation & Tracking
Once your order has been placed successfully, you will receive an order confirmation using the contact details provided at checkout.
When your order has been dispatched, we will provide a shipping confirmation and tracking information where available.
Please be aware that tracking information may take some time to become active after the parcel has been collected or processed by the courier.
If you have any questions regarding the status of your order, please contact us with your order number.
6. Shipping Delays
While we make every effort to manufacture and dispatch orders promptly, delays can occasionally occur due to circumstances outside our immediate control.
These may include:
- Courier delays or service disruptions.
- Adverse weather conditions.
- Public holidays.
- Customs inspections and clearance procedures.
- Unexpected manufacturing delays.
- High order volumes during promotional periods.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed and provide an updated delivery estimate where possible.
If your order has not arrived within the agreed delivery period, please contact us so we can investigate and resolve the issue.
Your statutory rights concerning late or failed delivery remain unaffected.
7. Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing accurate and complete delivery information at checkout.
Please ensure that your delivery address, postcode and contact details are correct before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the delivery details before dispatch, but changes cannot always be guaranteed once an order has entered the shipping process.
Where an order is returned to us due to an incorrect or incomplete address supplied by the customer, additional delivery charges may apply if reshipment is requested.
Any additional charges will be communicated before arranging redelivery.
8. Missed Deliveries & Returned Parcels
If a delivery attempt is unsuccessful, the courier may attempt redelivery, provide collection instructions or return the parcel to us, depending on its operating procedures.
We recommend following any instructions provided by the courier to avoid unnecessary delays.
If an order is returned to Groovy Stance following repeated unsuccessful delivery attempts or failure to collect the parcel, please contact us to discuss the available redelivery options.
Additional shipping charges may apply where the unsuccessful delivery resulted from circumstances within the customer's control, subject to applicable consumer rights.
9. Damaged Parcels or Missing Items
We take care when preparing and packaging orders to help ensure they arrive safely.
If your order arrives damaged, contains an incorrect product or is missing an item, please contact us as soon as reasonably possible so we can investigate.
To help us resolve the issue efficiently, please provide:
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Your order number.
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A description of the issue.
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Clear photographs of any visible damage.
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Photographs of the external packaging and shipping label, where relevant.
We recommend retaining the original packaging until the issue has been resolved.
Where a delivery has been damaged, lost or incorrectly fulfilled, we will investigate and arrange an appropriate resolution in accordance with your statutory rights.
10. Lost or Missing Deliveries
If your order has been marked as delivered but you have not received it, please contact us with your order number.
We may ask you to confirm the delivery address and provide relevant information to assist with the courier investigation.
If a parcel is lost in transit, we will work with the delivery provider to investigate the circumstances and arrange an appropriate resolution.
For consumer orders, Groovy Stance remains responsible for delivery until the goods are received by you or a person you have nominated, except where the law provides otherwise.
11. Changes or Cancellations Before Dispatch
If you need to amend your delivery information or request a change to an order, please contact us as soon as possible.
As many of our products are manufactured to order and we aim to dispatch within one working day, there may be limited time to make changes before production or dispatch.
We will always do our best to accommodate requests where reasonably possible.
Order cancellations and returns are governed by our Returns & Refunds Policy and applicable consumer rights.
12. Contact Us
If you have any questions about shipping, delivery times, international orders or the status of an existing purchase, our team will be happy to assist.
Please contact us through the Contact Us page on our website:
For enquiries relating to existing orders, please include your order number so we can assist you efficiently.