Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Any made to order merch is not refundable, so please check the supplied size guides.

  
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. the return amount will be minus the initial postage fee, return label fee. and a 5% restocking fee will be taken (note even if postage is listed as 'free' this means its free for you, but not us so this will be deducted from the purchase amount.) 

To start a return, you can contact us at groovystance@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at groovystance@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, as they are custom made, it is your job to make sure the parts ordered are correct for your vehicle, as we will only accept returns of faulty or damaged goods, not for incorrect orders, Please get in touch if you have questions or concerns about your specific item, and if it will fit your vehicle, we will do a our best to help you.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at groovystance@gmail.com.